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We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org.
Self-postage return to Singapore
Return your parcel at your own cost through your preferred carrier. The cost of shipping will be dictated by the carrier. Please get a receipt as proof of postage. Please indicate your order number and details in your parcel and return it to the following address:
Attn: Spacebib Pte Ltd
150 South Bridge Road #05-01 Fook Hai Building
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale/discounted items or gift cards.
Spacebib does not issue exchanges as all our products are custom-made on demand. We recommend placing a new order for a replacement item. Our inventory changes often and select sizes and colours may sell out.
Your refund will be processed and credit to you in a form of Store Credit Coupon as soon as the product you have returned is inspected by our Quality Assurance Department and it is confirmed that it fully meets our Return Policy. This quality check can take up to 2 weeks, though generally less.
Once the return has been approved, then your refund which is the same value of the products paid will be processed in the form of Store Credit Coupon which will be emailed to you within 7 days.
Do note that shipping fee is not refundable.
For further information and especially if you do not receive your Store Credit Coupon within 21 business days after your returned product is received by us, please contact us at email@example.com.
The Store Credit Coupon is valid for 3 months from the date of issuance and it is not exchangeable for any cash.
We do not refund products:
Why was my order cancelled?
Sometimes we have to cancel orders. This can be due to a number of reasons, including:
In order to get a clear understanding why your order was cancelled we recommend you to contact our customer service team and they will be able to assist you.