1. When will I receive my physical race entitlements? (For paid event only.)
Your physical finisher entitlements will be sent out after the event ends. For Singapore, estimated delivery time is 5 - 14 business days. For other countries, it may take up to 10 - 21 business days depending on the country.
2. How much is the shipping fee?
We offer FREE shipping to Singapore and Malaysia. Worldwide express shipping fee applies depending on the country. Shipping fees will automatically be included during checkout.
3. How to upload and submit my results?
You will be able to submit your result once the event period opens. Please log in to your Spacebib account. Head over to “My Participation” tab, click on it and you will see your registered event. Click on the manage button and you will see an "Add Result" button, click on it and follow the instruction to upload your screenshot. Once you have completed the race, a message will be shown.
4. Can I walk/hike or climb the stairs?
Yes, any walking/running/hiking activitie is eligible (that includes climbing stairs). Cycling/Biking or using any mobility device is not allowed.
5. Which Running app/Fitness tracker or wearable can I use?
Any running apps, running gadgets, smartwatches and indoor treadmills can be used if the screenshot of your result can capture the date, distance and timing of your activity. E.g: Nike+ Run Club, Strava, Garmin Connect, MapMyRun, Runkeeper, Endomondo, Runtastic and others.
6. Can I run on a treadmill or indoors?
Yes. Please provide your distance and timing of your activity by taking a photo of the display screen of your treadmill.
7. Can I join more than one category and use the same results screenshots?
Yes. You can join as many categories as you wish. You can use the same results screenshots as long as it satisfied the result criteria and is within the event period.
8. What is the difference between different categories? (Basic/Classic/Premium)?
The difference is in the race entitlements that you will get and the pricing.
